effective communication and conflict resolution skills.
Interaction with people is an inevitable part of your personal
and professional life. Through the variety of people you come
in contact with, a "different" person can be interpreted
as a "difficult" person.
The ability to relate to those who have a different perspective
than yours is the key to effective communication. We will look
at how your attitude and personality impacts your interaction
with others and how you can minimize conflict that can arise from
Additional Areas: 5 Modes of Communication, Keys to Building Effective
Communication, Overcoming Resistance, Power Listening and How
to Reach Win/Win Resolutions.